Privacy Policy – playtime no 1

playtime no 1 is an online gaming platform serving players in the Philippines. This Privacy Policy applies to all users of the playtime no 1 website and mobile application, including registered players and visitors who browse the platform without an account.

When you register, deposit, play games, or contact support on playtime no 1, you are providing information to us. This policy explains exactly what happens with that information and what rights you have over it.

For any privacy-related questions, you can reach us at: [email protected]

playtime no 1 collects the following categories of personal data:

Account Registration Data:

• Full legal name
• Date of birth
• Email address
• Mobile phone number
• Home address (province, city)
• Username and encrypted password

Identity Verification (KYC) Data:

• Government-issued ID (e.g., Philippine passport, driver's licence, SSS/UMID, PhilSys ID)
• Proof of address documents where required
• Selfie or photograph for identity verification purposes

Financial and Transaction Data:

• Deposit and withdrawal transaction records in Philippine Peso
• Payment method details (bank account name, e-wallet reference numbers)
• Transaction timestamps and amounts

Usage and Technical Data:

• IP address and approximate location
• Device type, operating system, browser type
• Game play history and betting records
• Session durations and login timestamps
• Pages visited and features accessed on the platform

Communications Data:

• Messages sent to our customer support team
• Survey responses and feedback submitted voluntarily

playtime no 1 collects personal data only for specific, legitimate purposes. We do not collect information "just in case" — every data point serves a defined function:

• Account management: To create, maintain, and secure your player account.
• Identity verification: To confirm player age (21+) and identity as required by responsible gaming standards.
• Payment processing: To facilitate deposits and withdrawals in PHP through Philippine banking and e-wallet channels.
• Game integrity: To monitor for fair play, detect cheating, and prevent collusion or bot activity.
• Fraud prevention: To identify and prevent unauthorised account access, money laundering, and other fraudulent activity.
• Customer support: To assist you when you contact us with issues or questions.
• Platform improvement: To understand how players use the platform and identify areas for improvement.
• Responsible gaming: To support player wellbeing tools and self-exclusion requests where applicable.

Your data is used strictly within the purposes stated in Section 3. In practice, this means:

Your registration details and KYC documents are used to verify your identity before enabling full account functionality. Without completing KYC, certain features — particularly withdrawals — may remain restricted.

Transaction data is used to process your deposits and withdrawals accurately and to maintain a full account history for your reference and for financial audit purposes.

Usage and technical data helps us maintain platform stability, identify unusual activity patterns (such as suspected bot use or account sharing), and improve the overall user experience.

We may use aggregated, anonymised data — data that cannot be linked back to any individual player — for internal analytics and reporting. This data contains no personally identifiable information.

We do not use your personal data for automated decision-making that produces legal effects, nor do we use it for profiling for advertising purposes.

playtime no 1 does not sell, rent, or trade your personal data. We may share data with third parties only under the following limited circumstances:

• Payment processors: To facilitate deposits and withdrawals through Philippine banking and supported e-wallet channels. Only the information necessary for transaction processing is shared.
• Identity verification providers: Third-party KYC services may be used to verify government-issued ID documents. These providers are contractually bound to handle your data securely and exclusively for verification purposes.
• Game technology providers: Game studios and platform providers may receive anonymised session data for technical maintenance and RNG certification purposes.
• Legal and regulatory authorities: We may disclose personal data when required by applicable Philippine law, court order, or in response to a lawful request from a government authority.
• Fraud prevention: In cases of suspected fraud or money laundering, relevant data may be shared with relevant financial intelligence bodies as required by law.

All third parties with whom we share data are required to handle it securely and only for the specified purpose. We do not permit third parties to use your data for their own marketing or commercial activities.

playtime no 1 retains your personal data for as long as your account is active and for a period thereafter as required for legal, financial, and compliance purposes.

Transaction records and KYC documents are retained for a minimum period to comply with applicable anti-money laundering and financial record-keeping requirements. After this period, data that is no longer needed is securely deleted or anonymised.

If you request the closure of your account, your personal data will be retained for the legally required period following closure before being deleted. You will be informed of the applicable retention period upon making a closure request.

playtime no 1 uses cookies and similar technologies to improve your experience on the platform. Cookies are small text files stored on your device when you visit a website. We use the following categories:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery.
• Functional cookies: Remember your preferences, such as display settings and language, so you don't have to re-enter them each visit.
• Analytics cookies: Help us understand how players use the platform — which pages are visited most, where players drop off, and how performance can be improved. Data collected is aggregated and anonymised.

We do not use third-party advertising or tracking cookies that monitor your activity across external websites. Most browsers allow you to manage cookie preferences through browser settings. Note that disabling essential cookies may affect platform functionality.

Keeping your data secure is a core responsibility we take seriously. playtime no 1 implements the following technical and organisational measures to protect your personal information:

• SSL/TLS encryption on all data transmitted between your device and our servers.
• Encrypted password storage — your password is never stored in plain text.
• OTP two-factor authentication available for all account logins.
• Access controls — only authorised personnel can access player data, on a need-to-know basis.
• Regular security audits of platform infrastructure and data handling processes.
• Secure data centres with physical and network security controls.

Despite these measures, no system is entirely immune to security incidents. If a breach occurs that is likely to affect your personal data, we will notify you in a timely manner and take immediate steps to contain and address the situation.

You also play a role in keeping your account secure. Use a strong, unique password, enable OTP, and never share your login credentials with anyone.

As a player on playtime no 1, you have the following rights with respect to your personal data:

playtime no 1 is strictly for adults aged 21 years and above. We do not knowingly collect personal data from anyone under the age of 21.

If we become aware that personal data has been submitted by or on behalf of a person under 21, that account will be closed immediately and the associated data deleted. If you believe a minor has registered on the platform, contact us at [email protected] so we can take immediate action.

playtime no 1 may revise this Privacy Policy from time to time to reflect changes in data practices, technology, or legal requirements. When we do, the updated policy will be published on this page with a revised effective date.

For significant changes that affect how we handle your personal data, we will notify active players through in-platform notifications or email. We encourage you to review this page periodically so you remain informed about how your data is managed.

Continued use of the platform after an update is published constitutes acceptance of the revised Privacy Policy.

If you have any questions, concerns, or requests related to this Privacy Policy or the way playtime no 1 handles your personal data, please reach out to our support team:

Email: [email protected]

Our support team is available 24/7. We aim to respond to all privacy-related inquiries promptly. For general platform questions, you can also visit our FAQ page.